CLIENT'S CHARTER ACHIEVEMENT 2011

1. FEEDBACK RECEIVED IN YEAR 2011

1.1 Page Hits

Number of page hits registered a total of 377, 875 hits.

1.2 Total Feedback Received

A total of 353 feedback received in year 2011, of which 143 (41%) were business related.

1.3 Breakdown of Feedback

The yearly breakdown of business related and non-business related feedback is categorised into Complaints (C), Suggestions (S) and Inquiries (I):

TYPE	BUSINESS	%	NON-BUSINESS	%	TOTAL
COMPLAINTS (C)	84		152		236
SUGGESTIONS (S)	15		34		49
INQUIRIES (I)	44		24		68
TOTAL	143 (41%)		210 (59%)		353

 

 

1.4 Breakdown of Feedback by Federal, State and Local Government

 

	BUSINESS				NON-BUSINESS				TOTAL
	C	S	I	Total	C	S	I	Total
FEDERAL	79	14	38	131	140	31	24	195	326 (92%)
STATE	2	1	1	4	6	2	0	8	12 (3%)
LOCAL GOVERNMENT	3	0	5	8	6	1	0	7	15 (5%)
TOTAL	84	15	44	143	152	34	24	210	353

1.5 Breakdown Of Business Feedback

 

ISSUES	C	S	I	TOTAL
Dealing with Licences	20	1	10	31
Enforcing Contracts	1	0	0	1
Trading Across Border	1	0	2	3
Getting Credit	10	1	2	13
Facilitating Investors	0	0	0	0
Registering Property	3	0	1	4
Closing a Business	4	0	0	4
Starting a Business	3	2	15	20
Employing Workers	9	1	10	20
Paying Taxes	4	1	1	6
Public Services – Doing Business	29	9	3	41
TOTAL	84	15	44	143

2. BUSINESS FEEDBACK STATUS

2.1 Business Feedback Status

Total	Resolved	Unresolved
143	143 (100%)	0 (0%)

 

 Note: All cases are referred to the respective Ministries/ Agencies.

2.2 Time Taken To Resolve

No. of Days
Total	<=3	4-7	>7
143	58	25	60

 

2.3 Unresolved Cases

There is no unresolved case for year 2011.

3. NON-BUSINESS FEEDBACK STATUS

3.1 Non-Business Feedback Status

Total	Resolved	Unresolved
210	210(100%)	0 (0%)

 

3.2 Time Taken To Resolve

No. of Days
Total	<=3	4-7	>7
210	88	22	100

 

 

3.3 Unresolved Cases

There is no unresolved case for year 2011.