The One Stop Centre (OSC) was launched on 13 April 2007 to streamline and expedite the development approvals process. This system enables all applications to concurrently be submitted for processing. As at 31 December 2009, 103 OSCs have been established at local authorities in Peninsular Malaysia.
With OSC, the time taken to process development project approvals such as high impact projects, Government projects, and projects under the Build-Then-Sell (BTS) concept is approved within 120 days. Other projects will be approved within 6 months.
Having the Certificate of Completion and Compliance (CCC) issued by industry professionals within 6 months compared with the issuance of Certificate of Fitness for Occupation (CFO) by Local Authorities within 2 years is a regulatory reform implemented with the aim of changing from government-regulated to self-regulation.
In 2009, the improvements include:
A common technical checklist template created and introduced in all local authorities and technical agencies to standardise the procedures in dealing with permits. This template was agreed on and signed by 40 Heads of Technical Departments on 23 April 2009;
Seminars were conducted on the processes and procedures of the OSC and CCC. As at 30 November 2009, Ministry of Housing and Local Government (MHLG) has conducted 107 courses and seminars which involved 11,497 participants from local authorities, OSC staff, industry players and related government agencies; and
A Pilot project for OSC online which allows for application, status check and issuance of permits via internet, applicable to selected Local Authorities.
