1. Business Licensing Electronic Support System (BLESS)
Launched on 5 September 2008, BLESS is one of the initiatives by PEMUDAH together with the Implementation Coordination Unit (ICU) of the Prime Minister’s Department to develop an internet-based system for the application of business licences. In moving towards an on-line system, the aim is to increase speed, transparency and predictability in the application and approval of licences. The system will show the time taken by the various departments to process the applications, thus ensuring that the Government Department and agencies adhere to their client’s charter.
It enables on-line tracking of the progress and monitoring of applications as well as on-line payment of fees. It also provides companies with the convenience of storing their information on-line and transferring their profiles from the Companies Commission of Malaysia (CCM) to BLESS for a minimum fee without having to submit any of the forms which were previously required for this process.
The first phase of implementation of BLESS is confined to the Klang Valley, catering to the manufacturing, construction and involving 77, 63 and 27 types of approvals, permits and licences for the manufacturing, construction and hotel sub-sectors respectively.
The second phase, which is expected to be fully operational by June 2010, will include other sectors such as the distributive trade sub-sector and private higher education industry within the Klang Valley. The third and final phase will be the nationwide roll-out of BLESS which is targeted to be completed by June 2012.
2. Distributive Trade Sub-Sector
Previously, a total of 52 approvals from 19 different Government agencies were required for a company seeking to open a hypermarket. The process took a total of 492 days. The number of approvals has been reduced to 37 while the number of Government agencies remains. The significant change in the reduction of approval time is due to the introduction of e-Lesenniaga by the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) which enables companies to apply on-line for licences and permits.
3. BLESS Call Centre
Implementation Coordination Unit (ICU) Prime Minister's Department East Block, Ground Floor Bangunan Perdana Putra 62502 Putrajaya Malaysia.
