It would be very effective, if there is a common site where the latest updates on policies, procedures and legislations on dealing with the government agencies, made available in the net. Users will not have to shuttle from one website to another, from one ministry to another, from one agency to another and get all services at the ONE STOP agency.
Reply
Under the electronic government project, government has developed Public Service Portal (myGovernment – www.gov.my) as a single gateway to all government agencies.
Through this portal, you can access a host of government websites and obtain information and services ranging from payments, complaints, applications for licenses among others.
As per your suggestion for a common site where the latest updates on policies, procedures and legislations made available in the net, I am pleased to inform that myGovernment is designed to cater for that.
As far as policies is concern, myGovernment Portal have centralized it to a specific site i.e. “information and policies”, under the “Quick Links” menu. These are centralized according to 14 specific areas as follows:
Agriculture
Consumer Affairs
Culture & Arts
Defence & Security
Education
Energy
Finance and Economy
Foreign Affairs
Health
Housing
Information, Communication Technology and Media
Manpower & Employment
Science & Technology
Trade
For example, useful information such as updates on Avian Influenza is readily available for the public’s notification.
In terms of legislation, the information is entralized within the main user groups of the Portal i.e. citizen, business, non citizen and government. That means, if users wanted to look at legislation related to citizens then they have to go to the citizen tab and click at the “Legal Matters” menu.
For procedures, what the Portal has done is to put the procedures according to the main user groups and the subcategories. For example, for procedures related to the issuance of passport, the users will find it in the Citizen tab, under the sub-categories of Travel and Transport, and within the subcategories, under Passport, Entry Pass and Visa.
Try to visit www.gov.my and we welcome your further comment/feedback. We will continuously exploring the possibilities of improving myGovernment Portal to enhance its features from time to time.
