Sycronise Opening Hours

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We have had a number of complaints from FMM members about being unable to renew their road taxes at Pos Malaysia after 6pm. As such we would like to propose to PEMUDAH that the Road Transport Department synchronise their “opening” hours with Pos Malaysia for the renewal of road taxes. Pos Malaysia operates up to 10 p.m. but the Department works until 6.00 p.m. Hence, Pos Malaysia is not able to access the Department’s computer system for road tax renewals after hours.


Reply

For your information there are 684 Post Office branches throughout Malaysia that provide Motor Vehicle License and Driving License renewal services.  RTD is informed that the operating hours of most Post Offices are between 8.30 am and 5.30 pm.  From those total only three (3) branches operate until 10.00pm.  They are located in main shopping centres in Kuala Lumpur.  To enable Post Offices to provide the service, the computer system between RTD and Post Offices are ‘linked’ everyday between 7.30am until 6.00 pm.

2.  Referring to your proposal to entend the operating time until 10.00pm, RTD is unable to accommodate at the moment for the following reasons:

  (i) RTD has to update all transactions of the day from 8.00pm until 7.00am.  It has to update 50,000 transactions a day.  These transactions involve various agencies such as finance and insurance companies, MITI, Customs Department, Pos Malaysia and Puspakom besides its own internal transactions.  If the Post Office operating time is extended to 10.00pm, the updating work cannot be performed and this will affect the daily operations of RTD and the other agencies on the following day.

 (ii) RTD also has to create a historical record for each of those transaction for the purpose of checking and also record for implementing the Department’s function as ‘custodian record’ as stipulated under the Road Transport Act, 1987.

We are glad to inform that for the convenience of the public, starting 17th April 2008, personal Motor Vehicle Licences can be renewed online through Portal My-EG.  This transaction is offered 24 hours a day, 7 days a week.