About

Technical Working Group (TWG) on Utility Services typically comprises a pool of experts from both public and private who collaborate to tackle various aspects of utility connections namely electricity, water, and internet. It aligns with the BEE project scope which focuses on firms’ connections to utilities and subsequent service supply from either public or private utilities.

The experts work towards improving the effectiveness of regulatory frameworks, good governance, transparency and efficiency of utility services are pivotal elements of a good business environment. An effective regulatory framework is critical for the provision of high-quality utility services. Furthermore, the reliability and sustainability of utility services should be maintained through monitoring the quality of service supply and connection safety, fostering public accountability and safety.

Overall, the TWG Utility Services together with the stakeholders concerned particularly the regulators plays a vital role in designing policies that can measure the effectiveness of regulatory frameworks, the quality of governance and transparency of service delivery mechanisms, as well as the efficiency of providing electricity, water, and internet services.